Orders & shipping
How do I return my order?
If you would like to return or exchange your order, please note that we have a 14-day return/exchange policy. To initiate a return or exchange, please email your request to info@thegreatescapeswimwear.com, including your order number and the reason for the return or exchange. Once your request is approved, follow the instructions provided. If you have any questions or need further assistance, our customer service team is happy to help. We hope you love your purchase, but if not, we’re here to assist you!
How long do I have for a refund?
You have 14 days from order delivery to initiate a return for a refund. Once we have received the order return, the refund will be processed within 5 business days.
Are there any shipping costs?
For orders under $170 a shipping cost of $10 is charged.
All orders over $170 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to info@thegreatescapeswimwear.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@thegreatescapeswimwear.com and we will contact the shipping company.