WELCOME TO THE GREAT ESCAPE
Orders & shipping
How do I return my order?
If you would like to return or exchange your order, please note that we have a 14-day return/exchange policy. To initiate a return or exchange, please email your request to info@thegreatescapeswimwear.com, including your order number and the reason for the return or exchange. Once your request is approved, follow the instructions provided. If you have any questions or need further assistance, our customer service team is happy to help. We hope you love your purchase, but if not, we’re here to assist you!
How long do I have for a refund?
You have 14 days from order delivery to initiate a return for a refund. Once we have received the order return, the refund will be processed within 5 business days.
Are there any shipping costs?
For orders under $170 a shipping cost of $10 is charged.
All orders over $170 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to info@thegreatescapeswimwear.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@thegreatescapeswimwear.com and we will contact the shipping company.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.