Refund policy

Overview​

Effective Date: June 10, 2023

Thank you for shopping at The Great Escape Swimwear. We want you to be completely satisfied with your purchase. Please review our refund and return policy below:

Refunds

  • You are eligible for a refund within 14 days from the date of purchase.
  • To qualify for a refund, the swimwear must be in its original condition, with all tags attached, panty liners intact, and unworn.
  • Refunds will be issued to the original form of payment used for the purchase.
  • Shipping charges are non-refundable, and customers are responsible for return shipping costs.

Exchanges

  • After the 14-day refund period has expired, we offer exchanges for swimwear of equal or lesser value.
  • Exchanged items must meet the same criteria as mentioned above: all tags attached, panty liners intact, and unworn.
  • If the desired item for exchange is of greater value, the customer is responsible for paying the price difference.

Return Process

  • To initiate a return or exchange, please contact our customer service team within the specified timeframe.
  • You will be provided with instructions on how to return the item.
  • We recommend using a trackable shipping method to ensure that the item reaches us safely.
  • Once we receive the returned item and confirm its eligibility, we will process the refund or exchange within a reasonable timeframe.

Exceptions

  • For hygiene reasons, we do not accept returns or exchanges on swimwear that has been worn, damaged, washed, altered, or is missing any original components.
  • Sale items and promotional purchases may be eligible for store credit or exchange only, subject to the same conditions mentioned above.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately.
  • We may request photos or additional information to assess the issue.
  • We will provide a resolution, which may include a refund, exchange, or store credit, based on the circumstances.

Policy Changes

  • We reserve the right to modify or update this refund and return policy at any time. The updated version will be effective immediately upon posting on our website.

Need help?

Contact us at info@thegreatescapeswimwear.com for questions related to refunds and returns.